Service Agreement

EMTAK HOLDINGS LLC

MASTER SERVICE AGREEMENT (MSA)

Notice

This Master Service Agreement (“Agreement”) outlines the standard terms and conditions for services provided by Emtak Holdings LLC, including its divisions, brands, and affiliated operations (collectively “Emtak”).

Execution of services requires written or electronic acceptance of this Agreement by the Client prior to service commencement.

This Agreement applies to all current and future services provided by Emtak Holdings LLC unless otherwise agreed in writing.

2. Scope of Services

This Agreement governs services and products provided by Emtak Holdings LLC, including but not limited to:

Commercial cleaning services (Emtak Fresh Spaces)

Product offerings (Aurelia)

Publications and digital content

Any future services or business divisions

The specific scope, frequency, and service details will be outlined in a separate Service Plan, Proposal, or Work Order agreed upon by both parties

Any services outside agreed scope may incur additional charges

This Agreement supersedes any prior verbal or written discussions unless explicitly stated in writing.

3. Service Scheduling

Services will be performed according to the agreed schedule outlined in the Service Plan.

Emtak will make reasonable efforts to maintain consistency; however, schedules may be adjusted due to holidays, emergencies, or unforeseen circumstances.

4. Payment Terms

Payment terms will be defined in the Service Plan or invoice and may include:

Per-service billing

Weekly or monthly billing

Payments are due within the agreed timeframe (e.g., Net 7, Net 15, or Monthly).

Late payments may result in:

Late payment(s) may incur a fee of 5 or 10% late fee or fixed fee, whichever is greater

Services may be suspended/paused for non-payment

Accountsunpaid beyond 15-30 days may be sent to collections

5. Access & Client Responsibilities

The Client agrees to provide safe and timely access to the premises

Emtak is not responsible for:

Delays caused by lack of access

Incomplete service due to restricted areas

The Client is responsible for securing valuables and sensitive items

If access is not provided:

Visit may be billed

Lockout/missed appointment fee applies

6. Damage and Claims Requirement

Claims must be reported within 24 - 48 hours

Must include photo evidence

Emtak and/or representative(s) must be given opportunity to inspect

7. Insurance & Liability

Emtak Holdings LLC operates as a fully insured and compliant business.

Liability is limited to the value of services provided unless otherwise required by law.

Emtak is not responsible for:

Pre-existing damage

Normal wear and tear

Improper maintenance by the Client

8. Service Satisfaction

Any service-related concerns must be reported within 24 hours of service completion.

Emtak will make reasonable efforts to address and resolve verified issues promptly.

9. Termination

This Agreement does not require a long-term commitment unless otherwise specified.

Either party may terminate services with written notice.

10. Independent Contractor

Emtak operates as an independent contractor and is not an employee or agent of the Client.

11. Multi-Location & Subcontracting

Services may be performed by Emtak Holdings LLC, its employees, subcontractors, or affiliated service providers.

This allows Emtak to deliver services across multiple locations and expand operations as needed.

12. Force Majeure

Emtak shall not be held liable for delays or failure to perform due to events beyond reasonable control, including but not limited to:

Natural disasters

Power outages

Public emergencies

13. Governing Law

This Agreement shall be governed by the laws of the State of Texas

14. Entire Agreement

This Agreement, along with any Service Plan or Work Order, constitutes the full understanding between both parties

15. Signature / Acceptance 

Client Name:

Company Name:

Authorized Representative Signature:

Date:

By signing, the client acknowledges and agrees to all terms outlined in this Master Service Agreement.