Before Emtak Holdings LLC starts paid work, the parties agree to the scope and transaction terms in an accepted quote, order or service agreement. This page explains that process. It is not itself a signed service contract and does not impose an automatic fee or cancellation charge.
Scope and responsibilities
The agreement identifies the client, service location, tasks, exclusions, quantities or areas, schedule, access arrangements, authorized contacts and responsibilities for equipment or materials. Changes require approval through the agreed process. Fresh Spaces, Business Services and combined assignments may have separate scopes and prices.
Price and payment
Confirm the price or pricing method, applicable taxes, deposit if any, payment milestones, due dates and accepted payment methods before acceptance. Any late charge, recurring billing authorization or additional-work charge must be disclosed and agreed where lawful. A website inquiry does not authorize a charge. Do not send card numbers or banking credentials through ordinary forms.
Scheduling and cancellation
The agreement must state notice requirements, rescheduling arrangements, access failures and any cancellation or refund provisions. No universal cancellation penalty is created by this page. Requests should be sent to the designated contact; mandatory legal rights remain in effect.
Safety and access
Tell us about restricted areas, hazards, fragile items and site requirements before work. Work outside the agreed scope or available qualifications requires separate arrangements. Current glass cleaning is ground-level only, without ladders, lifts or roof access. Valet trash uses designated onsite disposal. Packing and office relocation assistance do not automatically include transportation.
Records and client information
Agree how documents, inventory records, keys, access codes, photographs and deliverables will be handled. Photos require appropriate authorization. Private report and invoice links must be kept confidential. Client-approved records and instructions determine who can authorize adjustments or additional work.
Confidentiality and data-handling arrangements
Before an assignment involving confidential or personal records, agree the permitted purposes, information categories, authorized personnel, access restrictions, approved service providers and transfer channels. Define incident reporting contacts, retention, return or deletion of records and exported copies, and any necessary processing agreement. Do not share access codes, credentials, patient records or other regulated information through ordinary inquiry forms. An inventory or cleaning engagement does not automatically authorize handling medical records, operating aircraft, accessing restricted systems or performing regulated specialist work.
Client names, logos, reviews and photographs require separate permission before marketing use. Confirm who can approve that permission and any restrictions on publication. Written engagement terms should also address subcontracting, site-specific qualifications and insurance required for the actual activity.
Quality concerns and damage
Report concerns promptly with the service date, location and relevant details. We review the agreed scope and discuss an appropriate response under the agreement and applicable law. A reporting request does not shorten statutory rights or guarantee a particular remedy. Insurance information is available on request; coverage depends on the actual policy and activity.
Separate product and licensing terms
AURELIA orders specify artwork description, authenticity documentation, shipping, returns and licensed rights. Marketplace book purchases use the seller’s transaction terms. Prototype access and regulated data handling require applicable separate arrangements. Do not assume one service agreement governs every division.
ETK Systems pilots and software engagements
The public ETK demonstration is an evaluation feature under the ETK pilot use terms and Privacy Notice; installing it does not create a paid engagement. Before any real-data pilot, the parties must agree to objectives and success measures, authorized users, data categories, system access and permissions, evidence and review responsibilities, retention and deletion, export and exit arrangements, security responsibilities, support, fees if any and the acceptance process. Connector availability, licensing and technical feasibility must be confirmed separately. Do not provide credentials or regulated records through the public demonstration or ordinary inquiry form.
Contact and related notices
Contact contact@emtakholdings.com. Read our Website Terms and Privacy Notice. A signed or accepted transaction agreement governs its subject matter, subject to nonwaivable law.